Kitchen & Dining

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# Refund Policy
At [LOOKGO-SHOP], we want you to be completely satisfied with your purchase. That’s why we offer a **7-Day Money-Back Guarantee** for all eligible products.

## Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
1. The request is submitted within 7 calendar days of receiving your order.
2. The product is unused, unopened, and in its original packaging (to ensure it can be resold without impact).
3. The product is not damaged, altered, or missing any parts.

## Non-Refundable Items
Refunds are not available for:
- Products that have been used, opened, or damaged by the customer.
- Customized or personalized items (if applicable).
- Products marked as "Final Sale" (if you add such categories later).

## Refund Process
1. Contact our customer support team at [lookgoshop@outlook.com] with your order number, product photos, and reason for the refund.
2. Our team will review your request within 2 business days and confirm eligibility.
3. If approved, you will receive a return shipping label (return shipping costs are the responsibility of the customer, unless the product is defective).
4. Once we receive and inspect the returned product (3-5 business days after delivery to our warehouse), we will process your refund.
5. Refunds will be credited to your original payment method within 5-7 business days (processing time may vary by payment provider).

## Notes
- We reserve the right to reject refund requests that do not meet the above conditions.
- For defective or incorrect products (sent by our mistake), please contact us immediately—we will arrange a free replacement or full refund (including return shipping costs).

If you have any questions, feel free to reach out to [lookgoshop@outlook.com].

📦 Shipping Details
- Ships from: USA (US Warehouse)
- Delivery Time: 5-10 Business Days
- Shipping Fee: $5 per order
- Free Shipping: Available for orders over $50 USD

# Privacy Policy
Effective Date: October 15, 2025
At [LOOKGO-SHOP], we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

## 1. Information We Collect
We may collect the following personal information to process your order and improve our services:
- Contact details: Name, email address, phone number, and shipping/billing address.
- Payment information: Credit card details, PayPal account info (we do not store full payment details—this is handled securely by our payment partners like Shopify Payments and PayPal).
- Order information: Purchase history, product preferences, and order tracking data.
- Website usage data: IP address, browser type, pages visited, and time spent on the site (collected via Google Analytics 4, which is GDPR-compliant).

## 2. How We Use Your Information
Your personal information is used for:
- Processing and fulfilling your orders (including shipping and delivery notifications).
- Communicating with you about your order, returns, or customer support inquiries.
- Sending promotional offers, discounts, or product updates (you can unsubscribe at any time via the "Unsubscribe" link in our emails).
- Improving our website, products, and services based on user behavior and feedback.

## 3. Information Sharing
We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent. We may share your information with:
- Trusted third-party service providers: Payment processors (Shopify Payments, PayPal), shipping carriers (USPS, UPS), and analytics tools (Google Analytics) to fulfill orders and improve our services.
- Legal authorities: If required by law, court order, or to protect our rights, property, or safety.

## 4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or modification. This includes:
- Secure SSL encryption for all data transmitted on our website.
- Restricted access to personal information by authorized staff only.
- Regular security updates and audits of our systems.

## 5. Your Rights
You have the right to:
- Access, review, or update your personal information by contacting [lookgoshop@outlook.com].
- Request the deletion of your personal information (subject to legal obligations, such as order records we are required to keep).
- Unsubscribe from promotional emails at any time.

## 6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions about our privacy practices, please contact us at [lookgoshop@outlook.com].

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